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Home > Terms and Conditions
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| The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Protection Depot" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. Protection Depot. of NV. |
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Your satisfaction is
our most important goal. |
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Return Policy |
| We offer a 100% risk-free money-back
guarantee if you are not completely satisfied for any reason. There is no
re-stocking fee if return is requested by email or phone within the first
7 days of receiving your product. This gives you the opportunity to be
sure the product will work for your particular need and protects us from
someone only looking to rent an item. All
returns processed after the initial 7 days and up to 30 days from the date of invoice
will be charged a 20% re-stock fee. Digital video recorders and counter
surveillance products can only be returned during the first 7 days of
receiving the item and will be subject to a 20% re-stock fee.
Refunds or credits are for the purchase price only. Shipping can only be
refunded due to an error on our part. All non-defective products received within the 30-day return period, must be returned 100% complete, in
new condition, including
manuals, blank warranty cards (if any) and all other accessories provided by the
manufacturer. Before returning any item you must contact us to
receive a Return Merchandise Authorization number (RMA). You can
contact us at (702) 647-6368 or by e-mail.
Refunds will be issued within 2 to 3 days of receiving the item according to
the instructions stated above. Due to the how different credit card
companies handle refunds, please allow one billing
cycle for all refunds to be recorded to your account. If you do need to
return an item please put the RMA# somewhere on the outside of the shipping box or on the return label (use either the box the item was shipped in or another box, do not ship the item in just its retail packaging) and send it to:
Protection Depot
4007 Captain Morgan Ave.
North Las Vegas, NV 89031
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Privacy and Security |
| When ordering any product online, your
information is taken over a secure connection using SSL
(Secure Sockets Layer). SSL works by using a private key to encrypt
data that's transferred over the SSL connection, your data cannot be
intercepted. This data will never be
shared with any third party, so you can be certain any information you
provide us will only be used to complete your order. We also use password
protection on our server so no one will have access to this information
who is not authorized. An Email address and phone number are required when
placing an order. This information is only used to process and inform you
of your order status. Email will be used for most communication however we
do require a phone number for more secure means of contacting you in case
of problems regarding any billing or shipping issues.
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Conditions of Sale |
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It is the responsibility of the buyer, and not the seller, to ascertain, and obey, all applicable local, state and federal
laws in regard to the possession, and the use of any item for sale
through this store. By placing an order, the buyer represents that the products ordered will be used in a lawful manner and that he/she is of legal
age to purchase and use the products.
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Shipping |
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We charge a flat $6.95 for regular shipping
to anywhere within the lower 48 states regardless of the size of your
order. If you live in Puerto
Rico, Virgin Islands, Alaska, Hawaii or an APO address there will be a shipping
surcharge if your package weights more than 2 lbs. If you need an exact
quote on the shipping surcharge before your order ships please email
sales@protectiondepot.com. Regular shipping is generally sent by UPS ground,
Priority mail is used when possible for light weight packages. Faster options such as UPS Next Day Air,
2nd Day Air and 3 Day Select are available at checkout. Please keep
in mind that UPS does not delivery on weekends. Next Day Air shipments
which are received on a Thursday evening or Friday will not be delivered
until Monday. The rates are
based on actual UPS published rates and are calculated by weight of your
order and distance being shipped. We
make every effort to ship your items within 24hrs. of receiving your order.
Most orders should arrive within 2 to
5 days not including
Saturday or Sunday. |
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Back Orders |
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If an item is out of stock at the time you place your order, we will
make every effort to contact you within 24 hours. Please provide your
e-mail address or phone number when ordering. We will hold your order
until you inform us to either continue with the shipment of items in
stock or wait until all items can be shipped. |
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Warranty |
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We guarantee all products to be free of defects in
workmanship and materials for a minimum of one year unless otherwise
stated in the product description.
the warranty
does not apply to any item where damage has been caused by product
modification or misuse. We will replace or repair, at our option.
Any alteration to the product voids all warranty. |
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